Returns & Exchanges
Last Updated: January 15, 2026
At AtlasQuest, we strive to ensure your satisfaction with every purchase. This policy outlines our return and refund procedures.
1. Eligibility for Returns
You may request a return if:
The item is unused, in original packaging, with tags attached.
The request is submitted within 30 days of delivery.
The product is defective, damaged, or incorrect due to our error.
Non-Returnable Items:
Digital downloads, personalized/custom-made items, or clearance products.
2. Refund Process
Once your return is received and inspected:
Approved refunds will be issued to your original payment method.
Processing may take 3–7 business days (depending on your bank).
3. Non-Refundable Situations
We cannot issue refunds for:
Returns initiated after 30 days of delivery.
Items damaged by misuse, accidents, or improper care.
Shipping fees (unless the error was ours).
Final sale or discounted items.
4. How to Initiate a Return
Contact our support team:
Email: support@atlasquest.cv
Phone: +1 (832) 548-6388
Include in your request:
Order number
Reason for return
Photos (if applicable)
We’ll provide a return address and instructions within 1–2 business days.
AtlasQuest
Operated by HUB GROUP INC
2001 HUB GROUP WAY, OAK BROOK, ILLINOIS 60523
© 2026 AtlasQuest. All rights reserved.